Frequently Asked Questions
Product
Is this umbrella windproof?
Yes, it's built using materials that are both lightweight and strong, designed to resist wind by flexing rather than breaking.
Does it include a carrying sleeve?
Yes, a minimalist matching sleeve is included.
How do I clean the umbrella?
Simply wipe with a damp cloth. Do not machine wash.
Is this model UV-protective?
The Rain Umbrella series is not UV-protective. For sun protection, please refer to our UV Umbrella collection.
Shipping & Delivery
Where do you ship?
We ship worldwide from Italy. Shipping times and costs vary depending on your destination.
How much is shipping?
We offer free shipping within Europe on orders over €59.90.
Orders & Returns
Can I cancel or change my order?
Orders can be modified or canceled within 12 hours after placement. Please contact us as soon as possible.
What’s your return policy?
You can return unused umbrellas within 14 days of delivery. For more details, please see our Returns Policy.
Warranty & Support
Do you offer warranty?
We do not offer a formal warranty at this time.
There’s an issue with my umbrella. What should I do?
We’re here to help. If your umbrella arrived damaged or isn’t functioning properly, please reach out to us at plumaumbrella@gmail.com with your order number and a brief description of the issue. We’ll get back to you as soon as possible.
Contact
How can I contact you?
You can reach us at plumaumbrella@gmail.com
Support hours: Monday – Friday, 9:00–18:00 (UTC+1)
Support hours: Monday – Friday, 9:00–18:00 (UTC+1)